Shipping & Returns

Processing Time

Please note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped within 1-2 business days of purchase. However, please allow up to 8-10 business days for processing (especially if the product is being handmade to order). All orders are shipped from Singapore and delivery time is based on shipping method.

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at hello@localstranger.works.

Customs & Duties

Shipping costs will be dependent on order size and quantity, with real-time quotes offered during the checkout process. Please contact hello@localstranger.works if you have any questions.

Goods will be imported on behalf of the consignee/e-buyer. The consignee authorizes LS.W to import the goods on their behalf. Further, the consignee/buyer agrees that LS.W may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Note: It can take up to 6 weeks from the date the package is shipped to clear international customs and arrive at international destinations.

Shipping Restrictions

• Please note that the Shipping and Billing country must match.
  

For all other inquiries please email us at hello@localstranger.works